User Experience/Customer Experience

Retail innovation was once relegated to the umbrella term "omnichannel," which looked at how retailers could innovate through stores, ecommerce and ot...

Media user research refers to the practice of studying how people interact with and consume media, including digital platforms like websites and socia...

Customer experience (CX) is the impression your customers have of your brand based on all of the interactions they've had with your business. User exp...

Shilpi Sinha is not only speaking at TMRE but joining the pre-event Innovating Insights Workshop as a table co-host. Both the session on the agenda an...

Through a traditional lens- ease of use, automation, amazonification- are the ends, not the means. But what if making something more difficult was act...